Privacy Policy - WISDORA

WisDora Vintage and Vogue Privacy Notice

1. About this Notice

This Privacy Notice provides information on how WisDora Vintage and Vogue collects and processes your personal data when you visit or use our website, mobile applications, devices, services, social media, online and physical locations, and applications that reference this Privacy Policy. It sets out what we do with your personal data and how we keep it secure, and explains the rights that you have in relation to your personal data.

2. Who We Are

WisDora Vintage and Vogue is an e-commerce platform. Our platform consists of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets.

This website and/or mobile app is operated by a member of the WisDora Vintage and Vogue group of companies, the ultimate holding company of which is WisDora Vintage and Vogue Ltd. Information on our subsidiaries can be found on our website.

Any personal data provided or collected by WisDora Vintage and Vogue is controlled by the subsidiary that the website and/or mobile app relates to.

3. The Data We Collect About You

Personal data means any information that can be used to identify directly or indirectly a specific individual. We collect your personal data in order to provide tailored products and services and in order to analyse and continually improve our products and services. We may collect, use, store and transfer different kinds of personal data for marketing and personal data optimization purposes. WisDora Vintage and Vogue also uses Google Digital Marketing to propose targeted offers for certain products and services to our customers.

You provide us with your personal data when you register your personal details on our website and mobile platforms and transact with the same. The data we collect depends on the nature of the services, relationship or engagement with us.

The personal data we collect includes:

Information you provide to us:

We receive and store the information you provide to us, including but not limited to the categories listed below:

Contact details (such as your name, delivery addresses, phone numbers, and email addresses).
Demographic information (such as your date of birth, age or age range, and gender).
Online registration information (such as your password and other authentication information).
Payment information (such as your credit or debit card information and billing address).
information provided as part of online questionnaires (such as responses to any customer satisfaction surveys or market research),
Competition entries/submissions.
In certain cases, your marketing preferences.
We may interact with registered users of various social media platforms, including Facebook, WhatsApp, X, TikTok, Instagram, etc. Any content posted on social media platforms (e.g. pictures, information or opinions), as well as any personal information that is made available to users, is subject to the applicable social media platform’s terms of use and privacy policies. We recommend that social media platforms’ users review this information carefully in order to better understand their rights and obligations with regard to such content.

Information we automatically collect/generate or obtain from third parties:

We automatically collect and store certain types of information regarding your use of the WisDora Vintage and Vogue marketplace, including information about your searches, views, downloads and purchases. In addition, we may receive information about you from third parties, including our carriers, payment service providers, merchants/brands, and advertising service providers. These types of personal data may relate to your device (such as your PC, tablet or other mobile device), your use of our websites and apps (as well as certain third-party websites with whom we have partnered), and/or your personal preferences, interests, or geographic location. Examples of these types of information include:

Name and age (or predicted age range).
Information about your device, operating system, browser, and IP address.
Unique identifiers associated with your device.
Details of web pages that you have visited.
which products you have looked at online (including information about products you have searched for or viewed, purchased or added to an online shopping basket),
how long you spend on certain areas of a website or app, together with the date and time of your visit/usage.

We strive to provide you with choices regarding the Personal Data that you provide to us. Where required by law, if you wish to have your Personal Data used by WisDora Vintage and Vogue to provide you with a personalized experience/targeted advertising & content, you can give your consent through the relevant tick-box(es) located on the registration form or by answering the question(s) presented by WisDora Vintage and Vogue representatives. If you decide that you no longer wish to benefit from this personalization, you can opt-out or adjust your preferences at any time by closing your account or by sending an email to compliance@wisdora.com.ng. You can close your account by clicking on this Link and following the instructions. Once your account is closed, all products and services that you access through your account will no longer be available.

4. Cookies and Other Identifiers

A cookie is a small file of letters and numbers that we put on your computer, mobile phone or tablet if you agree. Cookies allow us to distinguish you from other users of our website and mobile applications, which helps us to provide you with an enhanced browsing experience. For more information about cookies and how we use them, please read our Cookie Notice:

5. How We Use Your Personal Data

We use your personal data to operate, provide, develop and improve the products and services that we offer, including the following:

Registering you as a new customer.
Processing and delivering your orders.
Managing your relationship with us.
Enabling you to participate in promotions, competitions and surveys.
Improving our website, applications, products and services.
Recommending/advertising products or services which may be of interest to you.
Enabling you to access certain products and services offered by our partners and vendors.
Complying with our legal obligations, including verifying your identity where necessary.
Detect fraud.

6. Legal Basis for the Processing of Personal Data

We will only process your personal data where we have a legal basis to do so. The legal basis will depend on the purposes for which we have collected and used your personal data. In almost every case, the legal basis will be one of the following:

Consent: For example, where you have provided your consent to receive certain marketing from us. You can withdraw your consent at any time, including by clicking on the “unsubscribe” link at the bottom of any marketing email we send you.
Our legitimate business interests: Where it is necessary for us to understand our customers, promote our services and operate effectively, provided in each case that this is done in a legitimate way which does not unduly affect your privacy and other rights.
Performance of a contract with you: This would also apply where we need to take steps prior to entering into a contract with you. For example, where you have purchased a product from us, and we need to use your contact details and payment information in order to process your order and send the product to you.
Compliance with law: Where we are subject to a legal obligation and need to use your personal data in order to comply with that obligation.

7. How We Share Your Personal Data

We may need to share your personal data with third parties for the following purposes:

Sale of products and services: In order to deliver products and services purchased on our marketplace from third parties, we may be required to provide your personal data to such third parties.
Working with third-party service providers: We engage third parties to perform certain functions on our behalf. Examples include fulfilling orders for products or services, delivering packages, analyzing data, providing marketing assistance, processing payments, transmitting content, assessing and managing credit risk, and providing customer service.
Business transfers: As we continue to develop our business, we might sell or buy other businesses or services. In such transactions, customer information may be transferred together with other business assets.
Detecting fraud and abuse: We release account and other personal data to other companies and organizations for fraud protection and credit risk reduction, and to comply with applicable law.

When we share your personal data with third parties, we:

Require them to agree to use your data in accordance with the terms of this Privacy Notice, our Privacy Policy, and applicable law, and
Only permit them to process your personal data for specified purposes and in accordance with our instructions. We do not allow our third-party service providers to use your personal data for their own purposes.

8. International Transfers

We may transfer your personal data to locations in another country, if this is permissible pursuant to applicable laws in your location. There are inherent risks in such transfers.

In the event of international transfers of your personal data, we shall put in place measures necessary to protect your data and ensure the same level of protection available in the country of data origin. We shall continue to respect your legal rights pursuant to the terms of this Privacy Notice and applicable laws in your location.

9. Data Retention

We will take every reasonable step to ensure that your personal data is processed for the minimum period necessary for the purposes set out in this Privacy Notice. Your Personal Data may be retained in a form that allows for identification only for as long as:

A. We maintain an ongoing relationship with you. This will enable us to improve your experience with us and to ensure that you receive communications from us.
B. Your Personal Data is necessary in connection with the purposes set out in this Privacy Notice, and we have a valid legal basis.
C. The duration of:
- (i) any applicable limitation period (i.e., any period during which a person could bring a legal claim against us).

We will actively review the personal data we hold and delete it securely, or in some cases anonymize it, when there is no longer a legal, business, or consumer need for it to be retained.

10. Data Security

We have put in place reasonable security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

11. Your Legal Rights

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to access, correct or erase your personal data, object to or restrict processing of your personal data, right to ask that we transfer your personal data to a third party, and unsubscribe from our emails and newsletters.
Where you wish to permanently delete your data from our website and other applications, and discontinue your relationship with us, to the extent permitted by applicable law, you may send a request to compliance@wisdora.com.ng or contact our customer service teams for assistance. You can choose the option of closing your account. You can close your account by using the Close Account feature on your account and following the instructions. Once your account is closed, all products and services that you access through your account will no longer be available. We may retain and use some data for longer periods when necessary to comply with our legal and legitimate business obligations, such as resolving disputes, fraud investigations or financial record-keeping.
We can refuse to accede to your request where it is unreasonable or where you have failed to provide additional information necessary to confirm your identity.
You can also lodge a complaint with the Data Protection regulator, the Nigeria Data

Protection Commission (NDPC).

12. Our Physical Locations and Social Events

We operate Closed-Circuit Television (CCTV) systems across our physical premises. The surveillance is conducted solely for ensuring the security of our visitors, staff, and assets, as well as the prevention and detection of crime.

During our social and corporate events, we may take photographs and record videos for promotional, educational, or archival purposes. We may also take photographs and record videos to document our activities and share highlights on our website, social media, and internal publications. By attending our events, you acknowledge that your image may be captured.

13. Data Controllers & Contact

If you have any questions or concerns about WisDora Vintage and Vogue ’s Privacy Notice or you are looking for more information on how we process your personal data, or wish to exercise your legal rights in respect of your personal data, please contact the Data Privacy Officer by email at compliance@wisdora.com.ng

We will investigate any complaint about the way we manage Personal Data and ensure that we respond to all substantiated complaints within prescribed timelines.