WisDora Vintage and Vogue Privacy Notice

  1. About this Notice

This Privacy Notice provides information on how WisDora Vintage and Vogue collects and processes your personal data when you visit or use our website, mobile applications, devices, services, social media, online and physical locations, and applications that reference this Privacy Policy. It sets out what we do with your personal data and how we keep it secure, and explains the rights that you have in relation to your personal data.

  1. Who We Are

WisDora Vintage and Vogue is an e-commerce platform. Our platform consists of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets.

This website and/or mobile app is operated by a member of the WisDora Vintage and Vogue  group of companies, the ultimate holding company of which is WisDora Vintage and Vogue  Ltd. Information on our subsidiaries can be found on our website.

Any personal data provided or collected by WisDora Vintage and Vogue is controlled by the subsidiary that the website and/or mobile app relates to.

  1. The Data We Collect About You

Personal data means any information that can be used to identify directly or indirectly a specific individual. We collect your personal data in order to provide tailored products and services and in order to analyse and continually improve our products and services. We may collect, use, store and transfer different kinds of personal data for marketing and personal data optimization purposes. WisDora Vintage and Vogue  also uses Google Digital Marketing to propose targeted offers for certain products and services to our customers.

You provide us with your personal data when you register your personal details on our website and mobile platforms and transact with the same. The data we collect depends on the nature of the services, relationship or engagement with us. 

The personal data we collect includes:

Information you provide to us: 

We receive and store the information you provide to us, including but not limited to the categories listed below:

  • Contact details (such as your name, delivery addresses, phone numbers, and email addresses).
  • Demographic information (such as your date of birth, age or age range, and gender).
  • Online registration information (such as your password and other authentication information).
  • Payment information (such as your credit or debit card information and billing address).
  • information provided as part of online questionnaires (such as responses to any customer satisfaction surveys or market research),
  • Competition entries/submissions.
  • In certain cases, your marketing preferences.
  • We may interact with registered users of various social media platforms, including Facebook, WhatsApp, X, TikTok, Instagram, etc. Any content posted on social media platforms (e.g. pictures, information or opinions), as well as any personal information that is made available to users, is subject to the applicable social media platform’s terms of use and privacy policies. We recommend that social media platforms’ users review this information carefully in order to better understand their rights and obligations with regard to such content.

Information we automatically collect/generate or obtain from third parties:

We automatically collect and store certain types of information regarding your use of the WisDora Vintage and Vogue  marketplace, including information about your searches, views, downloads and purchases. In addition, we may receive information about you from third parties, including our carriers, payment service providers, merchants/brands, and advertising service providers. These types of personal data may relate to your device (such as your PC, tablet or other mobile device), your use of our websites and apps (as well as certain third-party websites with whom we have partnered), and/or your personal preferences, interests, or geographic location. Examples of these types of information include:

  • Name and age (or predicted age range).
  • Information about your device, operating system, browser, and IP address.
  • Unique identifiers associated with your device.
  • Details of web pages that you have visited.
  • which products you have looked at online (including information about products you have searched for or viewed, purchased or added to an online shopping basket),
  • how long you spend on certain areas of a website or app, together with the date and time of your visit/usage.

We strive to provide you with choices regarding the Personal Data that you provide to us. Where required by law, if you wish to have your Personal Data used by WisDora Vintage and Vogue  to provide you with a personalized experience/targeted advertising & content, you can give your consent through the relevant tick-box(es) located on the registration form or by answering the question(s) presented by WisDora Vintage and Vogue representatives. If you decide that you no longer wish to benefit from this personalization, you can opt-out or adjust your preferences at any time by closing your account or by sending an email to compliance@wisdora.com.ng. You can close your account by clicking on this Link and following the instructions. Once your account is closed, all products and services that you access through your account will no longer be available.

  1. Cookies and Other Identifiers

A cookie is a small file of letters and numbers that we put on your computer, mobile phone or tablet if you agree. Cookies allow us to distinguish you from other users of our website and mobile applications, which helps us to provide you with an enhanced browsing experience. For more information about cookies and how we use them, please read our Cookie Notice:

  1. How We Use Your Personal Data

We use your personal data to operate, provide, develop and improve the products and services that we offer, including the following:

  • Registering you as a new customer.
  • Processing and delivering your orders.
  • Managing your relationship with us.
  • Enabling you to participate in promotions, competitions and surveys.
  • Improving our website, applications, products and services.
  • Recommending/advertising products or services which may be of interest to you.
  • Enabling you to access certain products and services offered by our partners and vendors.
  • Complying with our legal obligations, including verifying your identity where necessary.
  • Detect fraud.
  1. Legal Basis for the Processing of Personal Data

We will only process your personal data where we have a legal basis to do so. The legal basis will depend on the purposes for which we have collected and used your personal data. In almost every case, the legal basis will be one of the following:

  • Consent: For example, where you have provided your consent to receive certain marketing from us. You can withdraw your consent at any time, including by clicking on the “unsubscribe” link at the bottom of any marketing email we send you.
  • Our legitimate business interests: Where it is necessary for us to understand our customers, promote our services and operate effectively, provided in each case that this is done in a legitimate way which does not unduly affect your privacy and other rights.
  • Performance of a contract with you: This would also apply where we need to take steps prior to entering into a contract with you. For example, where you have purchased a product from us, and we need to use your contact details and payment information in order to process your order and send the product to you.
  • Compliance with law: Where we are subject to a legal obligation and need to use your personal data in order to comply with that obligation.
  1. How We Share Your Personal Data

We may need to share your personal data with third parties for the following purposes:

  • Sale of products and services: In order to deliver products and services purchased on our marketplace from third parties, we may be required to provide your personal data to such third parties.
  • Working with third-party service providers: We engage third parties to perform certain functions on our behalf. Examples include fulfilling orders for products or services, delivering packages, analyzing data, providing marketing assistance, processing payments, transmitting content, assessing and managing credit risk, and providing customer service.
  • Business transfers: As we continue to develop our business, we might sell or buy other businesses or services. In such transactions, customer information may be transferred together with other business assets.
  • Detecting fraud and abuse: We release account and other personal data to other companies and organizations for fraud protection and credit risk reduction, and to comply with applicable law.
  1. When we share your personal data with third parties, we:
  • Require them to agree to use your data in accordance with the terms of this Privacy Notice, our Privacy Policy, and applicable law, and 
  • Only permit them to process your personal data for specified purposes and in accordance with our instructions. We do not allow our third-party service providers to use your personal data for their own purposes.
  1. International Transfers

We may transfer your personal data to locations in another country, if this is permissible pursuant to applicable laws in your location. There are inherent risks in such transfers.

In the event of international transfers of your personal data, we shall put in place measures necessary to protect your data and ensure the same level of protection available in the country of data origin. We shall continue to respect your legal rights pursuant to the terms of this Privacy Notice and applicable laws in your location.

  1. Data Retention

We will take every reasonable step to ensure that your personal data is processed for the minimum period necessary for the purposes set out in this Privacy Notice. Your Personal Data may be retained in a form that allows for identification only for as long as:

  • A. We maintain an ongoing relationship with you. This will enable us to improve your experience with us and to ensure that you receive communications from us.
  • B. Your Personal Data is necessary in connection with the purposes set out in this Privacy Notice, and we have a valid legal basis.
  • C. The duration of:
    • (i) any applicable limitation period (i.e., any period during which a person could bring a legal claim against us).

We will actively review the personal data we hold and delete it securely, or in some cases anonymize it, when there is no longer a legal, business, or consumer need for it to be retained.

  1. Data Security

We have put in place reasonable security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

  1. Your Legal Rights

A. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

B. Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to access, correct or erase your personal data, object to or restrict processing of your personal data, right to ask that we transfer your personal data to a third party, and unsubscribe from our emails and newsletters.

C. Where you wish to permanently delete your data from our website and other applications, and discontinue your relationship with us, to the extent permitted by applicable law, you may send a request to compliance@wisdora.com.ng or contact our customer service teams for assistance. You can choose the option of closing your account. You can close your account by using the Close Account feature on your account and following the instructions. Once your account is closed, all products and services that you access through your account will no longer be available. We may retain and use some data for longer periods when necessary to comply with our legal and legitimate business obligations, such as resolving disputes, fraud investigations or financial record-keeping.

D. We can refuse to accede to your request where it is unreasonable or where you have failed to provide additional information necessary to confirm your identity.

E. You can also lodge a complaint with the Data Protection regulator, the Nigeria Data 

Protection Commission (NDPC).

  1. Our Physical Locations and Social Events 

We operate Closed-Circuit Television (CCTV) systems across our physical premises. The surveillance is conducted solely for ensuring the security of our visitors, staff, and assets, as well as the prevention and detection of crime.

During our social and corporate events, we may take photographs and record videos for promotional, educational, or archival purposes. We may also take photographs and record videos to document our activities and share highlights on our website, social media, and internal publications. By attending our events, you acknowledge that your image may be captured. 

  1. Data Controllers & Contact

If you have any questions or concerns about WisDora Vintage and Vogue ’s Privacy Notice or you are looking for more information on how we process your personal data, or wish to exercise your legal rights in respect of your personal data, please contact the Data Privacy Officer by email at compliance@wisdora.com.ng 

We will investigate any complaint about the way we manage Personal Data and ensure that we respond to all substantiated complaints within prescribed timelines.

  1. Related Practices and Information
  • Cookie Notice
  • Terms and Conditions

TERMS OF SERVICE

  1. About WisDora

WisDora is a fashion and lifestyle brand offering selected clothing, African heritage textiles, jewelry, accessories, bags, bridal and occasion products, and related merchandise.

Our products may include both original WisDora designs and products sourced from selected suppliers, artisans, manufacturers, or partners.

Product descriptions will indicate relevant information about materials, sizing, colours, origin, craftsmanship, and other characteristics where reasonably applicable.

  1. Eligibility

You must be legally capable of entering into a binding agreement to purchase products from our store.

If you are under the legal age required to enter into contracts in your jurisdiction, you should use our Services only with the involvement and consent of a parent or legal guardian.

By using our Services, you confirm that the information you provide to us is accurate and that you have the authority to use any payment method provided for an order.

  1. Website Use

You agree to use the WisDora website only for lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful activities.
  • Attempt to gain unauthorized access to our systems or accounts.
  • Interfere with the security or operation of the website.
  • Introduce malicious software, viruses, or harmful code.
  • Copy, reproduce, scrape, distribute, or exploit website content without authorization.
  • Use our website or content to impersonate WisDora or mislead other users.
  • Place orders using false, stolen, or unauthorized payment information.

We reserve the right to restrict or terminate access to our Services where we reasonably believe that these Terms have been violated.

  1. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, measurements, prices, colours, and other information displayed on our website are accurate.

However, certain variations may occur due to:

  • Screen and device settings.
  • Lighting and photography.
  • Manufacturing or handmade variations.
  • Differences in fabric texture, pattern placement, or finishing.
  • Measurement methods.

Where a product is handmade or individually crafted, minor variations may be considered part of its character and craftsmanship.

We reserve the right to correct errors, update product information, or discontinue products without prior notice.

  1. Product Availability

Products displayed on the website are subject to availability.

Adding an item to your shopping cart does not guarantee that the item will remain available until checkout or payment is completed.

If an ordered product becomes unavailable after payment, we will contact you and provide an appropriate resolution, which may include:

    • A suitable replacement, where available;
    • Store credit; or
  • A refund for the unavailable product.
  1. Prices and Taxes

All prices displayed on the website are stated in the currency indicated at checkout or on the relevant product page.

Unless expressly stated otherwise, prices do not necessarily include applicable:

  • Delivery charges;
  • Customs duties;
  • Import charges;
  • Taxes or government levies applicable in the destination country.

WisDora reserves the right to change product prices at any time. Price changes will not affect orders that have already been accepted and paid for, except where an obvious pricing error has occurred.

  1. Pricing Errors

We make reasonable efforts to ensure that prices are displayed correctly.

If a product is listed at an obviously incorrect price due to a technical, typographical, or other error, we reserve the right to cancel the affected order.

Where payment has already been made for such an order, we will provide a refund of the amount paid for the affected product.

  1. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation acknowledging that we have received your request.

An order confirmation does not necessarily mean that the order has been accepted.

We reserve the right to accept, reject, limit, or cancel an order for reasonable reasons, including:

  • Product availability;
  • Pricing or listing errors;
  • Suspected fraudulent activity;
  • Payment problems;
  • Inaccurate delivery information;
  • Unusual or excessive order quantities; or
  • Other circumstances that prevent us from fulfilling the order.

If we cancel an order after payment has been received, we will process an appropriate refund.

  1. Payment

Payment must be successfully completed using the payment methods made available at checkout.

You confirm that:

  • You are authorized to use the selected payment method;
  • The information supplied is accurate;
  • The transaction is legitimate; and
  • You will not attempt to reverse or dispute a legitimate payment fraudulently.

Payment processing may be handled by third-party payment providers. WisDora does not ordinarily store complete payment-card details on its own systems.

  1. Order Confirmation

After a successful order, we may send an order confirmation to the email address or other contact information provided during checkout.

Customers are responsible for reviewing their order confirmation and promptly notifying WisDora if any important information is incorrect, particularly:

  • Name;
  • Delivery address;
  • Telephone number;
  • Email address;
  • Product;
  • Size;
  • Quantity; or
  • Other relevant order information.

We may not be able to modify an order once it has entered processing or fulfillment.

  1. Shipping and Delivery

We will make reasonable efforts to dispatch orders within the estimated processing period displayed on the website or communicated to the customer.

Delivery times are estimates and may vary depending on:

  • Destination;
  • Courier availability;
  • Weather;
  • Public holidays;
  • Government restrictions;
  • Logistics disruptions; or
  • Other circumstances outside our reasonable control.

WisDora is not responsible for delays caused by circumstances beyond our reasonable control.

Customers are responsible for providing accurate delivery information.

Where an order cannot be delivered because incorrect or incomplete information was provided, additional delivery charges may apply.

  1. International Orders

Where WisDora offers international delivery, customers are responsible for complying with applicable import requirements in their destination country.

Depending on the destination, additional charges may apply, including customs duties, taxes, clearance fees, or other government charges.

Unless expressly stated otherwise at checkout, such charges are the responsibility of the customer.

WisDora cannot guarantee that every product can be shipped to every country.

  1. Delivery Inspection

Customers should inspect delivered packages and products as soon as reasonably possible.

If an item arrives damaged, incorrect, or materially different from what was ordered, please contact WisDora within the period specified in our Returns & Refunds Policy.

Where possible, customers should retain:

  • The original packaging;
  • Shipping labels;
  • Product tags;
  • Receipts or order confirmations; and
  • Photographs showing the condition of the package and product.

These may be required to assist with an investigation or claim.

  1. Returns and Exchanges

Returns and exchanges are subject to our Returns & Refunds Policy, which forms part of these Terms.

Unless otherwise stated, returned products must generally be:

  • Unworn;
  • Unused;
  • Unwashed;
  • In their original condition;
  • Returned with original tags and packaging where applicable; and
  • Accompanied by valid proof of purchase.

Certain products may be excluded from returns or exchanges where permitted by applicable law, including products that are:

  • Made to order;
  • Personalized or customized;
  • Hygiene-sensitive;
  • Intimate or body-worn products where applicable;
  • Clearance or final-sale products where clearly identified.

The specific return conditions applicable to a product will be communicated through our Returns & Refunds Policy or at the point of purchase.

  1. Refunds

Where a refund is approved, the refund will generally be made using the original payment method where reasonably possible.

Processing times may vary depending on the payment provider or financial institution.

WisDora is not responsible for delays caused by a customer’s bank, card issuer, payment processor, or other third-party financial institution.

Where applicable, original delivery charges may be non-refundable unless the refund is required because of an error on our part or applicable law.

  1. Exchanges

Where exchanges are available, an exchange may be subject to:

  • Product availability;
  • Size availability;
  • Return eligibility;
  • Applicable shipping costs; and
  • Other conditions contained in our Returns & Refunds Policy.

If the requested replacement product is unavailable, we may offer an alternative solution.

  1. Custom and Made-to-Order Products

Certain WisDora products may be customized or made specifically according to a customer’s requirements.

Customers are responsible for providing accurate customization information, including where applicable:

  • Measurements;
  • Names;
  • Colours;
  • Sizes;
  • Design selections; and
  • Other specifications.

Because customized or made-to-order products are produced specifically for the customer, they may not be eligible for cancellation, return, or exchange except where required by applicable law or where the product is defective or incorrectly supplied.

  1. Intellectual Property

All content appearing on the WisDora website, including but not limited to:

  • Logos;
  • Brand names;
  • Product names;
  • Photographs;
  • Videos;
  • Graphics;
  • Designs;
  • Text;
  • Website layouts;
  • Product descriptions;
  • Icons; and
  • Other creative materials

is owned by or licensed to WisDora and is protected by applicable intellectual property laws.

You may access and use the website for personal, non-commercial purposes.

You may not reproduce, modify, distribute, sell, publicly display, publish, or commercially exploit WisDora’s content without prior written permission.

  1. User-Generated Content

If WisDora allows customers to submit reviews, photographs, comments, testimonials, or other content (“User Content”), you remain responsible for the content you submit.

By submitting User Content, you grant WisDora a non-exclusive, royalty-free, worldwide license to use, reproduce, display, publish, adapt, and distribute that content for legitimate business, marketing, promotional, and website purposes.

You confirm that:

  • You own or have permission to use the content;
  • The content does not infringe another person’s rights;
  • The content is not unlawful, defamatory, misleading, abusive, or fraudulent; and
  • You have obtained appropriate consent from identifiable individuals appearing in the content where necessary.

WisDora reserves the right to remove User Content that violates these Terms or applicable law.

  1. Promotions, Discounts and Gift Offers

Promotional offers, discount codes, sales, and special campaigns may be subject to additional terms.

Unless expressly stated otherwise:

  • Promotional codes cannot be exchanged for cash.
  • Only one promotional code may be used per order.
  • Promotions may have expiration dates.
  • Some products may be excluded.
  • Promotions cannot be applied retroactively to completed purchases.

WisDora reserves the right to withdraw or modify promotional offers where reasonably necessary.

  1. Third-Party Services

Our website may rely on third-party services, including:

  • Payment processors;
  • Delivery and logistics providers;
  • Website hosting providers;
  • Analytics services;
  • Marketing platforms; and
  • Social media services.

Third-party services may have their own terms and privacy policies.

WisDora is not responsible for the independent actions, policies, availability, or performance of third-party services outside our reasonable control.

  1. Website Availability

We aim to keep the WisDora website available and functional.

However, we do not guarantee that the website will always be:

  • Available;
  • Error-free;
  • Secure;
  • Uninterrupted; or
  • Free from viruses or other harmful components.

The website may occasionally be unavailable because of maintenance, upgrades, technical problems, security issues, or circumstances outside our control.

  1. Limitation of Liability

To the extent permitted by applicable law, WisDora will not be liable for indirect, incidental, special, consequential, or unforeseeable losses arising from your use of our website or products.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

Our liability in relation to a specific product or order will, where legally permitted, generally be limited to the amount paid for the affected product or order.

  1. Force Majeure

WisDora will not be responsible for failure or delay in performing its obligations where such failure or delay results from circumstances beyond our reasonable control.

Such circumstances may include:

  • Natural disasters;
  • Floods;
  • Fire;
  • Epidemics or pandemics;
  • War;
  • Civil unrest;
  • Government action;
  • Strikes;
  • Transportation disruptions;
  • Power or telecommunications failures;
  • Cybersecurity incidents; or
  • Other events beyond our reasonable control.
  1. Privacy

Your use of WisDora’s Services is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, protect, and process personal information in connection with our Services.

By using our website, you acknowledge that you have read and understood our Privacy Policy.

  1. Electronic Communications

When you interact with WisDora electronically, including by placing an order, sending an email, submitting a form, or creating an account, you consent to receive electronic communications from us where permitted by law.

These communications may include:

  • Order confirmations;
  • Payment notifications;
  • Delivery updates;
  • Account notifications;
  • Customer service communications; and
  • Other information relating to your transaction or use of our Services.

Marketing communications will be handled in accordance with applicable privacy and marketing laws and our Privacy Policy.

  1. Account Security

If you create an account with WisDora, you are responsible for maintaining the confidentiality of your login credentials.

You should immediately notify us if you believe your account has been accessed without authorization.

WisDora is not responsible for losses arising from your failure to protect your account credentials, except where caused by our own failure to meet applicable legal obligations.

  1. Changes to These Terms

WisDora may update these Terms from time to time to reflect changes in our Services, business practices, legal requirements, or other circumstances.

The updated Terms will be posted on this page with a revised “Last Updated” date.

Your continued use of our Services after the updated Terms become effective constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

  1. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable to WisDora’s business operations in Nigeria, subject to any mandatory consumer protection rights applicable to customers in their jurisdiction.

Any dispute arising from these Terms or your purchase from WisDora shall, where appropriate, be subject to the jurisdiction of the competent courts of Nigeria, without prejudice to any mandatory rights a consumer may have under applicable law.

  1. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision shall be modified or removed to the minimum extent necessary, while the remaining provisions will continue to apply.

  1. Entire Agreement

These Terms, together with the Privacy Policy, Returns & Refunds Policy, Shipping Policy, and any other policies expressly incorporated into them, constitute the agreement governing your use of WisDora’s Services and purchases from our store.

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